The Pensions Regulator (TPR) has urged trustees and pension providers to use “every touchpoint” with savers to help protect them from scams, as part of a renewed push to combat pension fraud.

Speaking at the Pension Scams Action Group’s (PSAG) Fighting Pension Fraud webinar 2026, fraud minister, Lord Hanson, called on trustees and administrators to take every opportunity to reinforce scam awareness messaging among members.

He warned that while industry professionals were familiar with common red flags - such as unexpected offers, promises of early access to pensions, or guaranteed high returns - savers may not recognise these risks as easily.

“Every touchpoint you have with pension holders is an opportunity to reinforce our message.

"Whether it's in your correspondence, websites, or customer service teams, you can help people understand the importance of stopping and thinking before sharing personal information on their life savings.”

The webinar, hosted by TPR, brought together more than 550 trustees, advisers and administrators to share the latest intelligence, tools and guidance on tackling pension scams.

Attendees were encouraged to commit to TPR’s Pledge to Combat Pension Scams, stay up to date with emerging threats, educate members on scam risks, and report suspicions via the Report Fraud service.

Hanson also highlighted the government’s broader fraud strategy, including the Stop! Think Fraud campaign, which aims to help individuals better protect themselves against scams.

During the session, TPR head of intelligence and PSAG chair, Mike Broomfield, outlined the taskforce’s latest efforts to disrupt scam activity at source.

PSAG, a multi-agency initiative led by TPR, has been working with domain registry Nominet to proactively identify and flag newly registered websites, allowing potential scam sites to be disrupted before harmful content is published.

Broomfield revealed that several suspicious websites identified using TPR’s AI detection tools were linked to a single bad actor operating within a wider criminal network.

These sites attempted to exploit savers by offering so-called “tax-free” early access to pension pots before the age of 55.

Through collaboration with the National Economic Crime Centre and Nominet, many of these websites were taken down before they could reach large numbers of consumers.

“Each of these malicious websites would have had the potential to reach thousands of savers,” Broomfield said.

“Removing these emerging threats disrupts criminals’ operations, uses our resources efficiently and, most importantly, helps protect the public from harm.”

TPR has reviewed more than 1,000 suspicious websites to date using this approach, and Broomfield confirmed that further work was underway to tackle repeat offenders and develop additional disruption techniques.

“Fraud wrecks lives. Through strong, coordinated action, we can stop scammers in their tracks and protect savers’ futures,” he added.

Meanwhile, City of London Police, Report Fraud service delivery director, Chris Bell, stressed that every report relating to pension fraud was analysed by a TPR analyst embedded within the force and fed directly into live intelligence work.

“The intelligence we’re receiving is helping us build a clearer, more comprehensive picture of the threats out there - and high-quality reporting from pension professionals is a key part of that,” he continued.

“You don’t need to be sure that fraud has taken place before you report something. Every report counts. Sometimes it’s the small concerns that help complete a bigger picture.”

---