The BT Pension Scheme has announced the appointment of Matt Davies as trustee director
The Pensions Ombudsman (TPO) has confirmed that it will continue to increase its operational efficiency in order to address issues around growing caseloads and wait times, targeting a further 4 per cent year-on-year improvement target for 2025/26.
TPO clarified that despite a "Herculean effort", it was only able to maintain the status quo around its waiting times in 2024/25, arguing that this was an "unprecedented" year with the number of new complaints growing by much more than expected