Tata Consultancy Services (TCS) has confirmed that it has completed the migration of Scottish Widows’ life and pension heritage book onto its TCS BaNCSTM administration platform managed by Diligenta, a subsidiary of TCS. 

The group confirmed that Diligenta has migrated the final tranche of data relating to more than 900,000 customers, completing the migrations of over 3.8 million customers of Scottish Widows on the TCS BaNCSTM Platform and digital ecosystem. 
 
The transformation replaced several legacy systems with the digitally enabled TCS BaNCSTM BFSI platform, with customers expected to receive faster and simpler service from Scottish Widows as a result.

Scottish Widows, the life and pensions arm of Lloyds Banking Group, entered into a 15-year partnership with TCS in September 2017 for a core transformation to replace multiple legacy systems with the TCS BaNCS platform.

Scottish Widows chief operating officer and managing director, Donald MacKechnie, highlighted this latest update as an "important milestone in our transformation programme, and our ongoing relationship with Diligenta and TCS".

"We look forward to continuing to enhance customer experience by providing customers with better and faster service, enabled by digitisation," he stated.
 
Adding to this, TCS president, product and platforms, R Vivekanand, said, “The team has set a new benchmark following a migration of this scale.

"Our relationship with Scottish Widows continues to thrive, and we look forward to further enhancing what we do with them including leveraging state-of-the-art technology developments like AI to further improve digital customer experience”.
 

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