Trafalgar House has been appointed to provide pension administration services to the NFU Mutual Retirement Benefit Scheme, a hybrid scheme covering over £1.1bn in assets and more than 9,000 members.

NFU Mutual highlighted the provider's approach to technology, as both a means of enhancing member experience and as a tool for transparency, governance and interaction, as a “key factor” in its decision.

NFU Mutual pensions manager and secretary to the trustee, Jackie Baker, commented: “It was important for us that our new administrator understood the nuances of our hybrid scheme and could show their experience working with mixed benefits.

“Trafalgar House’s expertise was clear to see, meaning we could be comfortable in a seamless transition, as well as a robust and effective long-term service for the future.

“They were able to clearly demonstrate their commitment to a modern administration service as well as online services to our members that tick all the right boxes.”

Adding to this, Trafalgar House client director, Daniel Taylor, stated: “It was clear from the outset that the Trustee was looking for an administrator that has a strong focus on customer service with high-quality people and systems being key requirements.

“NFU Mutual employs financially sophisticated people, so it was important to find an administrator that could effectively support members that expect the highest standards. It’s especially pleasing to have been able to demonstrate our technical expertise and service quality when securing this appointment.”

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