Employers keen to improve pension engagement monitoring

Just over one third (34 per cent) of employers believe that their defined contribution (DC) pension scheme needs to improve communication and engagement with members, according to research from HSBC Master Trust.

The survey found that over half (54 per cent) of DC scheme sponsor senior decision-makers believe that monitoring engagement is a priority area for improvement, with most currently using regular surveys or forums as their main method of measuring engagement.

In particular, around 41 per cent suggested that interactive member communication tools could be a specific area for improvement, while 38 per cent thought that personalised member communications and guidance on pension scams were key areas for consideration.

Commenting on the findings, HSBC Master Trust CEO, Alison Hatcher, argued that deeper scheme member engagement can act as "an important driver" of better member outcomes in support of long-term savings and retirement goals.

She continued: “It’s refreshing to see that scheme sponsors believe improvements in member engagement are a clear priority.

“HSBC Master Trust’s vision is focused on innovation with an absolute commitment to serve the evolving needs of employers, pension savers and retired members.

"Part of that includes a joined-up financial wellbeing and pensions journey for members, including a holistic retirement savings and benefits platform which is digital but backed up by personalised support.”

    Share Story:

Recent Stories

Making pension engagement enjoyable through technology
Laura Blows speaks to Nick Hall, business development director and Chartered Financial Planner at UK-based Wealth Wizards about the opportunities that technology provides for increasing people’s engagement with pensions and increasing their retirement wealth. Please click here for an edited write-up of the video

ESG & DC – creating the right tools
In the latest of our series of Pensions Age video interviews Francesca Fabrizi, Editor in Chief of Pensions Age is joined by Manuela Sperandeo, Head of Sustainable Indexing EMEA, BlackRock and Mark Guirey, Executive Director, Asset Owner and Consultant Coverage - MSCI to discuss some key trends of ESG investing among UK pension funds today. Please click here for an edited write-up of the video

Savings and finance at retirement
Laura Blows is joined by Claire Felgate, Head of Global Consultant Relations, UK, at BlackRock, to discuss savings and finance at retirement. Please click here for an edited write-up of the video

Global sustainable credit
Laura Blows speaks to Royal London Asset Management senior fund manager, Rachid Semaoune, about global sustainable credit
Global equities and transition investing
Pensions Age editor, Laura Blows speaks to Royal London Asset Management equity investment director, Jonathan Price, about transitioning to sustainable investments within global equities

Advertisement Advertisement Advertisement