Anthony Arter reappointed as Pensions Ombudsman

Anthony Arter has been reappointed as Pensions Ombudsman and Pension Protection Fund Ombudsman for a further two years.

The government has confirmed that Arter, who took up the role in May 2015, will continue in the post until 31 July 2021.

Arter is a solicitor and previously held the position of head of pensions and London senior partner at Eversheds LLP.

Minister for Pensions and Financial Inclusion, Guy Opperman said: “I am pleased to confirm that Anthony Arter will continue as Pensions Ombudsman and Pension Protection Fund Ombudsman.

“Anthony has brought a wealth of knowledge and experience of pensions to this vital role and has displayed great leadership and judgement.

“I look forward to Anthony and his team continuing to provide a high-quality service.”

Speaking to Pensions Age earlier this year, Arter highlighted his efforts to “simplify and shorten” the customer journey”, while also making sure that he is “reaching the right outcome and maintaining quality”.

In order to achieve this, the Pensions Ombudsman planned to set up a consumer panel to “give customers a voice”.

The Ombudsman investigates complaints and disputes about personal and occupational pension schemes, reviewable matters and complaints about the Pension Protection Fund, and appeals about the Financial Assistance Scheme.

The Pensions Ombudsman and Pension Protection Fund Ombudsman are public appointments made by the Secretary of State for Work and Pensions.

The appointments follow an open competition regulated by the Office for the Commissioner of Public Appointments.

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