Our client is excited to be recruiting for a Senior Pension Operations Analyst to join their Customer Operations department. You will effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate, and apply knowledge and insights concerning the Customer Operations function and how this impacts our policyholders.

You will also work to deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and Trustees on a consistent basis.

About the role

• Oversee outsourced administration teams, ensuring service quality and KPI delivery
• Conduct quality checks on processes, calls, calculations, and complaints
• Review funding calculations and collaborate with actuaries on complex queries
• Support change management, process improvements, and automation testing
• Produce MI reports and contribute to client meetings
• Provide technical pensions expertise and support for trustees and stakeholders
• Lead or support ad-hoc projects and mentor junior team members

About You

• Strong technical knowledge of DB pensions and manual calculations
• Experience in pensions administration, including buy-ins/buy-outs
• Skilled in stakeholder management and delivering excellent service
• Analytical, detail-oriented, and confident managing multiple tasks
• Proficient in Excel and comfortable with data analysis
• Strong communicator with a collaborative, adaptable approach

To discuss this role in confidence please call Jo Whittington on 020 7293 7022 or email jowhittington@sammons.co.uk. please quote reference 109099.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.