Join one of the UK’s largest independent pensions advice and wealth management specialists.

Hybrid c.2 days per week - London, Berkshire, Greater Manchester or Scotland

About the role

• Provide excellent customer service.
• Accurately process cases assigned to you, which will include the calculation and payment of members benefits.
• Answer incoming calls and resolve queries in an empathetic and caring manner.
• Escalate any potential problems and/or complaints for quick resolution.
• Manage your time effectively to ensure all deadlines are met.
• Produce letters, email and reports to an expected high standard.

About you

• Pensions knowledge - experience of delivering pensions administration services.
• Experience of working in an office environment (using MS Office) and producing high quality deliverables to deadlines.
• Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.

To discuss this role in confidence please call Matt Vincent on 020 7293 7022 or email mattvincent@sammons.co.uk. please quote reference 81335.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies