Are you a strategic pensions expert ready to lead with purpose and make a real difference?

Do you thrive on solving complex challenges and inspiring technical excellence in others?

We’re looking for a passionate and experienced leader to join us as Head of Pensions Technical Excellence. This is a unique opportunity to shape the future of the NHS Pension Scheme, ensuring we deliver with precision, integrity, and innovation. You’ll lead a high-performing team, influence national policy, and work with key stakeholders across the NHS and beyond.

This is more than just a job - it’s a chance to be part of something bigger. If you’re ready to use your expertise to drive progress and support millions of NHS colleagues, we’d love to hear from you.

Interviews are scheduled to take place in person at our Stella House office in Newcastle during the week commencing 8th December. Please note that dates may be subject to change depending on business requirements.

What do we offer?
• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working 
• Hybrid working model
• Career development 
• Active wellbeing and inclusion networks 
• Excellent pension (23.7% employer contribution)

Main Duties of the Job

As Head of Pensions Technical Excellence, you’ll lead the delivery of expert guidance on complex pension legislation, scheme rules, and regulatory requirements. You’ll be responsible for:

• Shaping and embedding technical excellence across the NHS Pension Service.
• Leading technical projects and ensuring compliance with statutory frameworks.
• Advising senior stakeholders and acting as a trusted ambassador for NHSBSA.
• Managing risk, audit, and assurance frameworks.
• Overseeing technical policy, governance, and operational readiness.
• Supporting the development of pension arrangements and ensuring best practice.
• Leading and developing a team of technical, compliance, and change specialists.

You’ll also play a key role in strategic planning, stakeholder engagement, and continuous improvement.

For a more detailed breakdown of the role and responsibilities please take a look at the job description attached to the advert. We welcome conversations about this opportunity, so please don’t hesitate to reach out if you want to find out more.

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.  
 
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.  
 
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.  
 
As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.  

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.  

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.  
 
Ready to join us on our journey to deliver business service excellence to the NHS to help people live longer, healthier lives? Apply today and see where the NHSBSA can take you.  

We are people connected to care.