Do you have an interest in leading customer engagement and service improvement for an award-winning Pension Fund? Then this unique opportunity to join the nationally acclaimed East Sussex Pension Fund (the Fund) team is for you.

As the manager for Employer Engagement, you will be responsible for leadership to the employer engagement team to ensure an innovative, supportive and best in class service is delivered to the Funds circa 140 scheme employers.

The Fund, currently valued at £4.5bn, endeavours to develop and nurture the teams’ skills and abilities and is constantly striving to improve the service to its scheme employers and pension members. The post will also be part of the management team to ensure the service is developed to meet the changing legislative requirements and to provide support to Fund projects.

A key project for the team currently is progressing in the onboarding of i-Connect, a monthly data interface portal, to all scheme employers. We are also looking at rolling out training to employer organisations to enhance knowledge of the scheme and planning for retirement.

To excel in this role, you will need to be an experienced Pension Professional, ideally with knowledge of the Local Government Pension Scheme (LGPS). You will be an experienced manager and able to take on the strategic leadership for the team and drive forward service changes and improvements.

We are looking for candidates who have a passion for customer service and service delivery improvements who can demonstrate the following key criteria:

• Pensions and or actuarial experience at management level.
• The ability to analyse, understand and interpret written guidance, policies and procedures and make sound judgement on pensions related issues.
• Ability to engage and develop professional relationships with a wide range of organisations and officers.
• The ability to develop practical and creative solutions to manage emerging issues.

Along with the other essential criteria set out within the job description for this position the successful candidate will need to be able to demonstrate all these capabilities.

For this position we will be accepting CVs and cover letters that can show the appropriate level of ability meeting all the essential criteria for this role set out in the Job Description.

The interviews will last approximately 1 hour along with a 15-minute presentation which will be advised in advance.

This job gives a unique opportunity within East Sussex to work directly with a wide range of scheme employers, senior management, specialist advisors, Elected Members and other LGPS Funds. Your efforts will impact on the 140 employers within the Fund and its 82,000 members.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Sian Kunert, Head of Pensions,

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post, but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.

Due to the restrictions< we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

If you require sponsorship to work in the UK, please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.

Equal Opportunities

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
Posted: 13/02/2024
Closes: 18 February 2024
Job type
£55,187 - £60,123 per annum
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