Fixed term until March 2022

Pension Wise is a free and impartial government service that offers people guidance on their defined contribution pension options. Citizens Advice offers both telephone and face-to-face Pension Wise appointments in over 300 locations.

You’ll be part of a service that has helped over 300,000 people in the past 5 years offering them valuable and life changing guidance that gives them the confidence to understand their pension and how to get the best value out of them. In providing this necessary and impartial service you’ll see positive and rewarding results for the people you help. We receive fantastic feedback directly from the customers who use the service - Pension Wise has consistently received over 94% customer satisfaction scores.

You’ll be expected to supply accurate and relevant information and guidance on pension options and choices. You’ll need to have a good foundation knowledge of pension law and practice, gained in a pensions role, as well as a thorough understanding of a broad range of pension arrangements, both occupational and personal. You also should have an understanding and an ability to keep pace with wider retirement issues.

Successful candidates must be able to attend an online induction programme, exact dates TBC.

Job Description

If you meet the essential criteria in the job description then please initially apply by sending your CV to pensionwise.londonsouth@citizensadvice.org.uk
and stating the job reference.

Unfortunately due to the high volume of applications we will only be able to respond to successful candidates.