We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The CAA Pension Scheme (CAAPS) is a defined benefit scheme with over 11,000 members. It ranks in the top 50 pension schemes in the UK based on asset size, £5 billion, held in a separate trustee administered fund. The efficient, risk controlled, and cost-effective management of this scheme is extremely important to the CAA and its members. To this end, the CAA are looking for a Member Services Manager.

The main role of the Member Services Manager is to ensure that the Trustee, sponsoring employers (CAA and National Air Traffic Services, NATS Ltd) and members receive an effective and efficient pension administration service and to advise, communicate and implement scheme, regulatory and legislative changes. It is also to make decisions to award and distribute discretionary benefits through powers delegated by the CAAPS Trustee. To achieve this, you will need to provide effective leadership of the Pensions Administration team and work closely with the Trustees, employers, advisers and internal Senior Management team.

You will ensure that the pension calculations prepared by the Pensions Department are accurate and wholly compliant with the Scheme’s Rules and legislation, including authorisation of payments and setting up of pensions and online provision of results and be responsible for annual Benefit statements and pension increases and compliance with data protection and GDPR.

Furthermore, you will take the lead on member related projects and be responsible for developing and managing member related communications including maintenance and development of the CAAPS website.

At its heart this role is not only about doing things the right way for all parties but also about protecting the reputation of the CAAPS. It is here to ensure that our objectives are delivered in line with our strategy, and it offers you a phenomenal opportunity to demonstrate your ability to lead, improve and deliver in a highly regulated and high-profile function.

About You

• Previous pensions management experience
• APMI or other relevant professional qualification
• Comprehensive knowledge of pension issues and pensions legislation affecting DB (and DC) pension schemes and scheme governance
• Strong organisational and project management skills with timely and effective delivery
• Clear and effective communication skills, written and oral
• Team working skills as a leader and a member
• Good interpersonal and relationship management skills
• Attention to detail
• High level of motivation and commitment with customer service orientation
• Ability to assimilate and assess complex information in high volume and extract, summarise and explain key issues
• Ability to manage multiple diverse activities to tight and often conflicting deadlines.
• Good judgement, decision-making and problem-solving ability
• Ability to understand and interpret Trust Deed and Rules, and legal and regulatory requirements
• Experience of working under time pressure; adaptability and flexibility.
• Practical application of technical knowledge
• Ability to handle confidential information with diplomacy, tact and discretion and deal appropriately with sensitive situations

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 5 years.

If you do not meet these requirements, we may not be able to accept your application.

For more information on SC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Thursday 28th March 2024
Interview Date: W/C Monday 15th April 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Posted: 08/03/2024
Closes: Thursday 28th March 2024
Hybrid working with regular attendance at the Edinburgh office
Job type
Permanent – Full Time
£Up to £85,000 dependent upon experience
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