As the Client Service Co-ordinator you will be primarily responsible for being the main contact between Pensions Administration teams and their main stakeholders. Main responsibilities will be, being a key contact for the Operations teams with regards to general/overall knowledge on client contracts across varying pensions schemes, including work scope, service level agreements (SLAs), service failure penalties / success bonuses, owning and managing the relationship and expectations between Operations teams and key stakeholders, these include the Client, Client Managers, Third Party Providers and other Internal company parties. Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines. Other duties will be being a role model for colleagues by giving constructive feedback and coaching to support the development of others, attending client meetings to report on and discuss contracted services and to discuss changes and ensuring any tasks that are beyond the standard contracted service to clients are highlighted to the Client Manager. To be considered for this role you will demonstrative pensions knowledge coupled with strong experience within a relevant role, have a high level of technical expertise within pensions, across a relevant business area and experience of managing a portfolio of clients across varying pensions schemes. In return you will be offered a competitive salary and benefits package.
Posted: 05/08/2019
Location
Birmingham
Job type
Salary
£35,000 to £40,000 pa
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