Join this leading consultancy as a Technical & Quality Assurance Analyst, integrate a quality-first approach, aiming to elevate the service delivery standards and providing expert technical advice to the operations team and support with complaints management.

Benefit from a hybrid working structure, giving you the flexibility to work from home, further supporting your work-life balance.

About the role

• Research legislation and technical resources to find solutions to complex queries.
• Work hand-in-hand with the Research & Development team to produce updates for both internal and external stakeholders with regards to meeting industry challenges and legislative changes.
• Identifying and helping to implement process improvements to enhance performance.
• Help to manage and resolve customer complaints and errors and identify any learning outcomes to be implemented.

About you

• The ideal candidate will already be working within the Third-Party Administration sector and should possess strong communication and numerical skills.
• They should be team orientated but also have the ability to work alone with minimal supervision.
• They will have excellent interpersonal skills and a logical approach to problem solving, as well as being curious on how things could be improved. They will have the ability to work under pressure and deliver to deadlines.

To discuss this role in confidence please call Niamh McCarthy-Jones on 020 7293 7022 or email nmj@sammons.co.uk. please quote reference 81074.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.