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The Pensions Ombudsman (TPO) has confirmed that it will continue to increase its operational efficiency in order to address issues around growing caseloads and wait times, targeting a further 4 per cent year-on-year improvement target for 2025/26.

TPO clarified that despite a "Herculean effort", it was only able to maintain the status quo around its waiting times in 2024/25, arguing that this was an "unprecedented" year with the number of new complaints growing by much more than expected








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