Speaker Profile: Stephen Blakesley

Stephen has worked in financial services for 28 years and in pensions administration for 17 years. He has held a wide variety of roles in delivery, client management, operations, and design and innovation. As Aptia’s Proposition Manager, Stephen looks at how we can improve the design of our services to meet members’ needs. This includes how we engage with members online, how we can better identify and support vulnerable members, and how we can use our own data to understand members. Stephen also focuses on how lessons from outside the pensions world can help us with some of these challenges.