Speaker profile: Lou Harris

Lou is a senior communications professional having worked in the pensions and benefits sector for over 24 years. She has experience in strategic communications and delivery across all media including web, print, email, social media and film. She has a real passion for transforming pension scheme members’ experience, both on and off line, working in partnership with clients to really understand their objectives and help them achieve intelligent and well-purposed communication strategies. With Capita for 8 years she leads the award-winning Creative Sparks, a team of 29 specialist communications and design consultants.

Topic Synopsis: Educate and engage - pension communications masterclass
- How do employees want to be communicated with?
- What support and guidance do employees now expect from their employer?
- How are pension schemes meeting the expectations of their members?
Hear about the key findings from Capita’s latest Educate & Engage Research and Report 2017 and learn from industry case studies about how award-winning communications programmes are addressing education and engagement challenges, from social media and interactive video to gamification and avatar builders.
Highlights:
- What a fully integrated educate and engagement programme looks like
- Case study results
- Insights from research
- Attitudes towards the standard of communications employers are providing
- The importance of guidance
- Financial education - in demand, in need
- How employees want to be benchmarked against their peers
- Financial wellbeing of employees and factors that could affect their decision-making process