Posted: 13/12/2018
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Depending on role and experience
Derbyshire
Permanent
Technical Services Manager - Member Services – Ref.14513
This role will provide support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling and supporting the core Member Services’ teams, as well as supporting on technical pensions issues within the wider team.
Responsibilities will include:
Managing the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
Being the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
Leading the complaints handling process using the Internal Disputes Resolution Process where necessary and providing reporting and trend analysis to stakeholders.
Working closely with the Operational Excellence team with the continuous improvement programme and quality reviews.
Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.

Senior Technical Analyst Member Services – Ref.14512
This role will see you providing Secretarial support to the Scheme and assisting with complex member casework, complaints handling and supporting the core Member Services’ teams.
Responsibilities will include:
Supporting the Trustee discretionary committees such as the compensation committee and Delegated
Authority Panel with secretariat duties and liaison with Legal as required, including ensuring that full and accurate information is provided.
Managing complaints handling process using the Internal Disputes Resolution Process where necessary, including end to end complaint management process, monitoring and trend analysis.
Providing technical and practical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.

Technical Services Manager - Calculation Expert – Ref.14514
You will be providing support to a wide variety of projects with a particular focus on technical pension's issues within these projects, as well as assisting with complex member casework, complaint handling and supporting the core Member Services’ teams.
Responsibilities will include:
Reviewing the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
Reviewing calculations, validating data and supporting the core Member Services' teams with high value or technically complex cases.
Reviewing changes to Work Instructions and processes as required and providing training on these changes to core Member Services' teams.
Developing/maintaining spreadsheet calculations used to test system and run calculations that system is not able to process.
Reviewing pension administration system amendments to calculations and background data tables as required.
Supporting the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improving the member experience and providing technical support for resolving any issues arising, where required.

Senior Technical Analyst - Calculation Expert – Ref.14515
This role will focus on technical pension's issues, as well as assisting with complex member casework, complaints handling and supporting the core Member Services’ teams.
Responsibilities will include:
Providing broad technical support for bulk project work, including data analysis, individual and bulk calculations and system updates.
Carrying out and reviewing calculations, validating data and supporting the core Member Services' teams with high value or technically complex cases.
Supporting and reviewing pension administration system amendments to calculations and background data tables as required.
Developing/maintaining spreadsheet calculations used to test system and run calculations that system is not able to process.
Managing complaints handling process, including end to end complaint management process, monitoring and trend analysis.
Supporting and reviewing changes to Work Instructions and processes as required and providing training on these changes to core Member Services' teams.
Supporting the ongoing monitoring of strength of operational and systems to reduce risk to the Scheme and improve the member experience.

For a confidential discussion please telephone Tasha Davidson on 0208 274 2842 / 07958 958626 or email tasha@abenefit2u.com

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