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Ombudsman demands apology for Equitable Life failure

17 July 2008

Ann Abraham, the Parliamentary Ombudsman, has called on the Government to apologise to Equitable Life policyholders and to establish and fund a compensation scheme.

Abraham’s report, Equitable Life: a decade of regulatory failure (HC 815), makes ten determinations of maladministration on the part of the former Department of Trade and Industry, the Government Actuary’s Department and the Financial Services Authority (FSA) in relation to their regulation of Equitable Life in the period before 1 December 2001.

Abraham has upheld several specific complaints and a general complaint about the period before Equitable Life closed for business on 8 December 2000 stating that the public bodies responsible for the prudential regulation of insurance companies failed to properly exercise their regulatory functions in respect of Equitable Life.

Due to findings that the injustice resulted from maladministration, Abraham has recommended that a compensation scheme be established to assess the individual cases of Equitable Life’s current and former policyholders, with a view to paying compensation to remedy any financial losses which would not have been suffered had they invested elsewhere. The scheme should be implemented within six months of any Governmental decision, and should complete its work within two years.

The Ombudsman has also encouraged that the Government apologise to policyholders for the ‘serial regulatory failure’ she has identified in her report.

“The failings I have identified in this case were not failures of the system of regulation that was in place at the relevant time. The aim of that system was the protection of the interests and reasonable expectations of policyholders and potential policyholders. Parliament gave those operating that system robust and wide-ranging powers, which the regulators were under a duty to consider using where appropriate,” Abraham said.

“I have alerted Parliament to the injustice which I have found in this case resulted from serial maladministration on the part of the former Department of Trade and Industry, the Government Actuary’s Department and the Financial Services Authority. I recognise that my recommendations raise questions which are now properly ones for Parliament and Government together to consider. I stand willing to assist in their consideration of the issues raised by my report and of the recommendations which I have made,” she added.

- Pensions Age July 2008

   
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